Frequently Asked Questions
Welcome to our Frequently Asked Questions section.
Here you’ll find everything you need to know about our Shelior eye patches, including how to use them, their benefits, and details about your order.
Our goal is to provide you with a simple, effective, and enjoyable skincare experience.
How do I properly use the Shelior eye patches for the best results?
Apply the patches under your eyes on clean, dry skin.
Make sure the under-eye area is free of makeup or oils before application.
Leave them on for 15–20 minutes, then remove and gently pat the remaining serum into your skin until fully absorbed.
There is no need to rinse.
For best results, use them regularly as part of your skincare routine.
How quickly can I expect to see visible results?
Many users notice a visible difference after the very first use, especially in terms of hydration and reduced puffiness.
For more noticeable and long-lasting improvements, such as reduced dark circles and smoother skin, we recommend consistent use over several days.
Are the Shelior eye patches suitable for all skin types, including sensitive skin?
Yes, our eye patches are formulated to be gentle and effective for all skin types, including sensitive skin.
If you have particularly reactive skin, we recommend testing the product on a small area before full use.
What are the main benefits of using Shelior eye patches?
Our eye patches are designed to:
- Reduce the appearance of dark circles
- Minimize puffiness and under-eye bags
- Deeply hydrate and nourish the skin
- Smooth fine lines and improve skin texture
- Leave your eyes looking fresher, brighter, and more rested
How often should I use the eye patches?
For best results, we recommend using the patches 3 to 5 times per week.
They can also be used daily if your skin needs extra hydration or if you want a more intensive skincare routine.
Can I use the eye patches as part of my daily skincare routine?
Yes, the patches can easily be integrated into your daily or weekly skincare routine.
They work best after cleansing and before applying heavier creams or makeup.
Can I wear makeup after using the patches?
Absolutely.
Once the serum is fully absorbed into your skin, you can apply your usual skincare products and makeup as normal.
Many users find that makeup applies more smoothly after using the patches.
How long does shipping take and how are orders processed?
All orders are processed within 24–48 hours.
Delivery typically takes between 5–10 business days depending on your location.
You will receive a confirmation email with tracking information once your order has been shipped.
Do you offer free shipping on orders?
Yes, we offer free shipping on all orders over $30.
Shipping costs will be automatically calculated at checkout if applicable.
What payment methods do you accept on your website?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, and Apple Pay.
All transactions are secure and encrypted.
What is your return and refund policy?
We offer a 30-day money-back guarantee.
If you are not satisfied with your purchase, you can contact our support team and we will guide you through the return or refund process.
Can I reuse the eye patches or are they single-use?
Our eye patches are designed for single use only to ensure maximum hygiene and effectiveness.
For best results, we recommend using a fresh pair each time.
Should I store the eye patches in the refrigerator?
This is optional, but highly recommended.
Storing the patches in the refrigerator can enhance the cooling effect and help reduce puffiness even faster.
Are the patches safe to use daily?
Yes, the patches are safe for daily use.
However, for most users, applying them 3 to 5 times per week is enough to see noticeable results.
Can I use the patches if I have dark circles caused by lack of sleep?
Yes, the patches are especially effective for tired-looking eyes.
They help reduce the appearance of dark circles and refresh the under-eye area, even after poor sleep.
Will the patches help with fine lines and wrinkles?
Yes, regular use can help smooth the appearance of fine lines by deeply hydrating the skin and improving its texture.
Can men use the Shelior eye patches?
Absolutely.
Our eye patches are suitable for anyone looking to improve the appearance of their under-eye area, regardless of gender.
Do the patches slide or stay in place?
Our patches are designed to adhere comfortably to the skin and stay in place during use.
You can relax while wearing them without worrying about them slipping.
Can I use the patches before an event or special occasion?
Yes, they are perfect for preparing your skin before an event.
They instantly refresh and brighten your under-eye area, making you look more awake and radiant.
What makes Shelior eye patches different from others?
Our patches combine effective hydration, comfort, and visible results.
They are designed to deliver a refreshing experience while helping improve the appearance of tired eyes quickly and effectively.
Can I use them with other skincare products?
Yes, the patches can be used alongside your regular skincare routine.
Apply them after cleansing and before heavier creams or serums.
What should I do if I experience irritation?
If you experience any irritation, remove the patches immediately and rinse the area with water.
If symptoms persist, we recommend consulting a healthcare professional.
Will I receive a tracking number for my order?
Yes, once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.
What happens if my package is delayed?
In rare cases, shipping delays may occur due to high demand or external factors.
If your order takes longer than expected, please contact our support team and we will assist you.
What happens if I entered the wrong shipping address?
If you notice an error in your shipping information, please contact us as soon as possible.
We will do our best to update your order before it is shipped.
Is my payment information secure?
Yes, all transactions on our website are fully secure and encrypted to protect your personal and payment information.
How can I contact your customer support team?
Our support team is available to assist you at any time.
You can contact us via email at:
sheliorcontact@gmail.com
We aim to respond as quickly as possible to all inquiries.